Waldo Privacy Policy
This Privacy Policy ("Policy") describes how Waldo.ai, Inc. ("Company") collects, uses, and discloses customer information in connection with the Waldo platform ("Platform"). Last updated March 12th, 2024.
1. Information We Collect
We collect the following types of information from users of the Platform:
- Personal Information: This includes a customer's name, email address, phone number, and other personally identifiable information that is provided to us when creating an account or using the Platform.
- Usage Data: This includes information about how a customer uses the Platform, such as the features accessed, the data submitted, and the time and location of use.
- API Data: This includes information about how a customer utilizes the Waldo API, and all the data submitted to Waldo via the API.
- Technical Data: This includes information about device and internet connection, such as IP address, browser type, and operating system.
2. How We Use Customer Information
We use a customer's information for the following purposes:
- To provide and operate the Platform
- To personalize a customer's experience with the Platform
- To send important information about the Platform, such as security updates and changes to the Terms and Conditions
- To respond to inquiries and requests
- To improve the Platform
- To comply with legal and regulatory requirements
3. How We Share Customer Information
We may share customer information with the following third parties:
- Service providers: We may share information with third-party service providers who help us operate the Platform, such as data storage providers and customer relationship management software providers.
- Law enforcement and regulatory authorities: We may disclose information to law enforcement or regulatory authorities if required by law or as part of a legal proceeding.
- Third-party partners: We may share information with third-party partners, such as fraud prevention partners or KYC service partners.
4. Data Security
We take reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of customer information.
5. Your Choices
A Waldo customer has the following choices regarding their information:- They can access and update their personal information through account settings.- They can choose to opt out of receiving marketing emails from us by clicking the "unsubscribe" link in our emails.- They can request to delete their account by contacting us at support@waldo.ai.
6. International Data Transfers
Customer information may be transferred to and processed in countries other than the Customer's own, which may have different data privacy laws than their country. By using the Platform, the Customer consents to the transfer of their information to these countries.
7. Changes to this Policy
We may update this Policy from time to time. We will notify Customers of any changes by posting the new Policy on the Platform. Customers are advised to review this Policy periodically for any changes.
8. Contact Us
If you have any questions about this Policy, please contact us at support@waldo.ai. This Privacy Policy is intended to be supplemental to the Terms and Conditions, which should be reviewed in conjunction with this Policy for a complete understanding of your rights and obligations.Please email security@waldo.ai to report any security or privacy concerns.
